Bring customers back,
without chasing them.
Zennly emails customers who have not visited in a while and asks for a review after a visit, using templates your team writes.
Trusted by appointment businesses worldwide.
How outreach runs on Zennly.
A real timeline of one win-back email, from rule to review request.
A rule is set
( 01 )Choose the trigger, the timing, the channel and whether messages send automatically or wait in a review queue.
Zennly finds the customers
( 02 )Each day, customers whose last completed booking is older than your lapsed-days limit are queued.
A staff member checks it
( 03 )In review mode, a message waits for staff to approve it or edit it first. Automatic mode skips this step.
The email goes out
( 04 )Approved messages are sent by email and the result of every send is recorded.
A review request follows
( 05 )When a booking is completed, a review request is queued using your template.
Runs every morning
What it findsNo list to build by hand.
Win-back email
To Mina Thapa
Every send has a record.
A review request follows
QueuedSent after the visit · result recorded
The right view for every role.
Built for every person in your business.
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Review queue
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Edit before sending
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Customer name filled in
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Rules and templates
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Automatic or reviewed
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Manager-only
Conflict Detected
S. Koirala double-booked at 1:00 PM
Resolved Automatically
Moved Rajesh G. to Room 5.
System Audit Trail
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Win-back emails
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Review requests
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A record of every send
See what is going out to customers and help when a message needs editing.
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Review queue
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Edit before sending
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Customer name filled in
Decide how much is automatic and how much is reviewed.
Schedule Conflict Detected
Conflict Resolved Automatically
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Rules and templates
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Automatic or reviewed
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Manager-only
Bring lapsed customers back without a marketing team.
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Win-back emails
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Review requests
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A record of every send
Messages that send themselves.
How it works inside the product.
Triggers
Live today: win-back and review request
Channel
Email is live today
Modes
Send automatically, or hold each message in a review queue
What you stop doing
- Remembering to message lapsed customers
- Asking for reviews by hand
- Sending the same message to everyone
- Messages going out nobody checked
What you start doing
- Automatic win-back and review emails
- A review queue when you want control
- Templates your team writes
- A record of every message sent
Things we get asked.
Answers to what owners ask before they switch.
Email is live today. SMS and WhatsApp are not available yet.
Yes. A rule can send automatically or put each message in a review queue for staff to approve or edit.
Managers and admins.
Zennly is quoted per business, based on branches, team size and features. Book a 20-minute demo and you get a tailored quote within 24 hours.