A cleaning business succeeds or fails on logistics: the right people at the right address at the right time, every day. Most companies start by managing this on phone calls and group chats, which works for a handful of jobs and breaks well before you reach a dozen.
The usual problems
- A crew is promised to two sites at once.
- A customer books by phone and the job never reaches the crew.
- Nobody is sure whether a job was finished, or paid for.
Schedule staff to jobs, not just days
Each job needs a date, a time, a site and named staff. A scheduling system that attaches staff to jobs – and refuses to book the same person twice at the same time – removes most of the confusion.
Give customers a way to book
Let customers choose a service and a time themselves and get a booking number back. Your office then handles exceptions instead of taking every order by phone.
Track status through the day
Marking each job as it progresses – booked, in progress, done – gives the office a live picture, without calling crews for updates.
Record payment per job
Note what was paid, and how, against each job. At the end of the day the totals are already there. See how Zennly works for cleaning companies.