You can know who is working where without calling anyone when attendance is recorded in the system and a transfer notifies the branch that receives the therapist.
The scene below is a typical one, not a single named customer.
"Is she in today?"
The owner asks a manager whether a therapist came in. The manager checks the notebook, then asks the front desk. At the other branch, a transferred therapist turns up and nobody was expecting her. Both problems come from the same gap: the information exists, but not in one place.
Why it happens
- Attendance is a paper register at each branch.
- Transfers are agreed by phone and not passed on.
- The owner finds out after the fact.
How it is solved
With Zennly, the system records when staff come in, go out or are absent. When a therapist is transferred from one branch to another, the receiving branch gets a notification, so it is ready before she arrives. See staff scheduling and transfers.
Temporary and permanent transfers
A transfer can be temporary or permanent. During a temporary one the therapist is locked at their home branch and opens to bookings again when the time is over; you can extend it or recall her early. Read how a visiting therapist is handled.
From attendance to pay and reports
The same records feed payroll, so absences are not rebuilt from memory at month end, and attendance appears in the built-in reports across every branch.
A quick fix you can start today
- Mark in, out and absence every day in one shared record.
- Tell the receiving branch about every transfer before it happens.
- Review attendance weekly, not only at payroll time.
Related: a therapist visiting another branch. Or try the free Zennly demo.
Common questions
Does Zennly record staff attendance?
Yes. The system records when staff come in, when they go out and when they are absent.
What happens when a therapist is transferred to another branch?
The branch receiving the therapist gets a notification about the transfer, so it can plan the day ahead. A temporary transfer locks the therapist at their home branch until the time is over.
Does attendance feed payroll?
Yes. Absences and hours come from the same attendance records, so payroll does not start from a blank spreadsheet.
Can an owner see attendance across branches?
Yes. Attendance is one of the built-in reports and covers every branch.
